Xanatek (IMS) Review

Xanatek is a cloud-based agency management system for small and mid-sized independent P&C agencies, sold under the product name Connect (the platform was historically known as IMS, Insurance Management System). It is quote-only — there is no public price — but it leans hard on a "one flat price, unlimited training and support" positioning meant to appeal to the service-first small agency that hates per-seat surprises.

Two things to know up front: "Xanatek," "IMS," and "Connect" all refer to the same company and product line, and Xanatek states plainly that it is and will remain privately owned — a deliberate contrast with the venture- and PE-backed giants in this category.

What Is Xanatek #

Xanatek makes Connect, a cloud-based, mobile-friendly agency management system for independent property & casualty agencies writing personal and commercial lines. The company describes its audience as "small and medium-sized agencies with a single focus on customer service," and its tagline — "Designed by Agents" — is the whole pitch: a system built to be simple to run rather than maximally configurable.

Connect is the agency's system of record in the middle of the client–agency–carrier relationship: it holds the policyholder's account and policies, and it pulls carrier data in so a CSR isn't re-keying what the carrier already knows. The core Connect platform runs the system-of-record work, and a set of Xana-branded enhancements (XanaSign, XanaRate, XanaFuel, Call Center) bolt on rating, e-signature and marketing capabilities. It is a genuinely small-shop-oriented product from a small, independent vendor.

Features #

Agency management system (Connect) #

Connect is the core: client and policy records, agency workflows, and the day-to-day management work an independent agency runs on, delivered as a cloud app that also works on mobile.

Carrier downloads and ACORD forms #

Connect pulls carrier downloads across personal lines, commercial lines, claims and commission statements, so policy edits, claim updates and commissions flow from the carrier into the AMS instead of being manually posted — and it includes ACORD form generation. Downloads spanning claims and commission statements — not just policy data — is a genuinely useful breadth for a system at this tier, because it keeps the agency's record in sync with the carrier's across the full lifecycle, not only at new business.

Reporting #

Reporting uses custom categories and tags so you can sort and report on client elements the way your agency actually thinks about the book, including book-of-business reporting — the read an owner needs on retention, growth and carrier concentration.

Enhanced communication #

Two-way email is built in, and basic texting is included, so client outreach lives in the same system as the account. A client portal for policyholder self-service is listed as "coming soon" rather than shipping today — so if insured self-service is a must-have on day one, plan around that.

Rating and comparative quoting (XanaRate / XanaFuel) #

XanaRate adds rating options and XanaFuel is the comparative rater: it shops a risk across multiple carriers and adds automated marketing options. XanaFuel works with Xanatek's own rating and integrates with outside raters including ACS, the Applied Systems Rater, IBQ Systems and ITC's TurboRater — which matters, because rater-to-AMS double entry is the classic small-agency time sink, and letting the quote and the management system talk to each other is what removes it.

E-signature and call center (XanaSign / Call Center) #

XanaSign is the built-in e-signature solution, so a policyholder can sign an application without leaving the workflow, and a Call Center module handles lead and sales workflow (marketed as the "Connect Sales Machine").

Pricing #

Xanatek is sold by quote. There is no published price — the pricing page shows no dollar figures and directs prospects to a demo (800.875.6033). The company markets a "one flat price for a comprehensive solution" that bundles unlimited training and support, but that is a positioning claim, not a disclosed number.

The bundled unlimited-support angle is the thing to weigh in a demo: for a small agency that would otherwise pay per incident or per seat, a flat rate with training included — and no separate setup fee to negotiate around — can be the deciding factor. Confirm what "flat" covers for your headcount and module mix.

Who It's For (and Who It Isn't) #

Xanatek fits a small or mid-sized independent P&C agency that puts customer service first, wants a simple system rather than a configurable one, and likes the idea of a flat price with unlimited training and support from an independent, privately owned vendor. Agencies that run comparative rating heavily will appreciate that XanaFuel talks to TurboRater, the Applied Systems Rater, ACS and IBQ, so quotes and the management record stay connected rather than living in separate silos.

It is a weaker fit if you need an insured-facing client portal today — that is marked "coming soon," not shipping. Large multi-location operations that need deep general-ledger accounting and granular permissions will outgrow it, and life & health / benefits agencies should look at a vertical system like AgencyBloc instead, since Connect is built for P&C.

Is It Legit and Worth It? #

Xanatek is a legitimate, established independent vendor with a focused product and an unusually service-heavy pitch. For the right small agency, the combination of a flat price, unlimited training and support, downloads that reach claims and commission statements, and a comparative rater that talks to the major raters is a strong, coherent package that keeps carrier data and quoting flowing through one system.

The honest caveats: it is quote-only, so you cannot compare the sticker against a published-price rival like NowCerts without a call. The client portal is still "coming soon," so insured self-service is not there yet. And this is a small-vendor, P&C-only system — the tradeoff for simplicity and personal support is that you will not find the sprawling feature depth (or the deep accounting) of an enterprise platform. For a service-first small agency, that tradeoff is often exactly the point.

Alternatives #

• NowCerts — modern small-agency P&C AMS with published pricing from $99/mo, if you want a sticker before you talk to sales.
• HawkSoft — small-agency P&C AMS known for support and month-to-month terms; quote-only.
• Jenesis Software — another affordable small-agency P&C system, bundling optional web-presence services.
• Agency Matrix — affordable P&C management system small agencies weigh in the same bracket.

See the full agency management system category for the complete comparison.

Login & Support #

Xanatek keeps sales and support on separate lines: sales at [email protected] and 800.875.6033, customer/technical support at [email protected] and 800.820.1665, and API questions at [email protected]. Unlimited training and support are bundled with the platform (a vendor claim central to its flat-price pitch).