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Compare AgencyZoom vs Better Agency: pricing, features, pros, cons, and which is right for your business.

AgencyZoom vs Better Agency

Updated October 2026 · Insurance CRM software comparison

AgencyZoom

AgencyZoom

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Insurance sales & service CRM from Vertafore, from $149/mo

★ 4.6 14 reviews Free trial from $149.00/month
Better Agency

Better Agency

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Automation-first insurance CRM (now GloveBox CRM) for independent agents

★ 4.0 13 reviews from $149.00/month (3 users)

At a Glance

Criteria AgencyZoom Better Agency
Overall Rating ★ 4.6
14 reviews
★ 4.0
13 reviews
Starting Price $149.00 /month $149.00 /month (3 users)
Pricing Model Paid Paid
Free Trial ✓ Yes No
Deployment cloud, mobile cloud, mobile
Best For Smb, Mid Market Freelancer, Smb

Strengths & Weaknesses

AgencyZoom
Better Agency
Pros
✓Publishes clear pricing from $149/month with a 14-day free trial
✓Automation-first: 100+ prebuilt SMS, email and task campaigns for sales, service, claims and renewals
✓Purpose-built sales pipeline, drip automation and renewal workflows for insurance
✓Dedicated pipelines for leads, service requests and renewals match how agencies actually work
✓Every tier includes up to 7 users, so it is economical for a small-to-mid team
✓Built-in SMS and email, plus agency-branded video proposals on the CRM + Proposals plan
✓Deep integration ecosystem: AMS360/QQ Catalyst/NowCerts two-way, plus raters, dialers and lead sources
✓Small-team friendly structure (3 users for $149/month, +$35/user)
✓Dedicated captive-agent plans (Allstate, Farmers, Nationwide, State Farm)
✓Now backed by GloveBox with a broader client-experience suite and insured mobile app
✓Native iPhone and Android apps for producers in the field
—
Cons
✗Not an AMS — no ACORD forms or carrier downloads; it runs on top of your management system
✗Public pricing disappeared after the GloveBox acquisition — current pricing is contact-for-demo
✗A second tool and a second bill on top of your existing AMS
✗Zapier is the only integration named in verified sources; deep AMS/rater sync is unconfirmed
✗Two-way texting (Twilio) and calling (dialers) are paid add-ons on top of the plan
✗Not an AMS — no ACORD forms or carrier downloads; it runs on top of your management system
✗HawkSoft sync is largely one-way (into AgencyZoom), not a full two-way exchange
✗Recent rebrand to GloveBox CRM adds naming and roadmap uncertainty
✗Additional seats beyond the included 7 are priced by sales, not published
✗A second tool and a second bill on top of your existing AMS

Who uses insurance agency software — and what each person does with it

🧑‍💼 Agency principal / owner

Watches book of business, retention and commission by producer and by carrier on one dashboard — sees which lead sources and lines actually make money.

📈 Producer

Works new leads in the pipeline, fires off multi-carrier quotes from the comparative rater, and gets automated follow-up reminders so no quote goes cold.

🗂️ CSR / account manager

Services the book from the AMS — endorsements, COIs, certificates and renewals — with carrier downloads posting policy changes automatically, no re-keying.

👤 Insured / client

Accepts the proposal, e-signs the application, pays, and self-serves ID cards and certificates from a client portal — then gets an automatic renewal and review request.

The flow the software runs end to end: lead captured → comparative quote across carriers → proposal and e-signed application → bind and issue → policy download and servicing → renewal and cross-sell → automatic review request. Each stage hands off to the next without re-keying.

Who Should Choose Which?

Choose AgencyZoom if…
  • Your team fits the smb or mid market profile
  • You want to try before you buy — free trial available
  • You prioritise peer-verified quality — higher rating (4.6 vs 4.0)
  • Your preferred deployment is cloud or mobile
  • Publishes clear pricing from $149/month with a 14-day free trial
Choose Better Agency if…
  • Your team fits the freelancer or smb profile
  • Your preferred deployment is cloud or mobile
  • Automation-first: 100+ prebuilt SMS, email and task campaigns for sales, service, claims and renewals

Our Verdict

AgencyZoom
AgencyZoom edges ahead with a higher overall rating (★ 4.6 vs ★ 4.0) and stronger review volume (14 vs 13 verified reviews) .

AgencyZoom targets smb/mid_market businesses with paid pricing starting at $149.00/month. Its strongest selling points include publishes clear pricing from $149/month with a 14-day free trial and purpose-built sales pipeline, drip automation and renewal workflows for insurance.

Better Agency targets freelancer/smb businesses with paid pricing starting at $149.00/month (3 users). Its key advantages include automation-first: 100+ prebuilt sms, email and task campaigns for sales, service, claims and renewals and dedicated pipelines for leads, service requests and renewals match how agencies actually work.

Both tools are reviewed independently — see the full reviews below to dig into integrations, implementation timelines, and user sentiment.

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